Every order gets a tracking number by email the moment it is dispatched, usually 1 to 3 business days after you place it. If you have that email, the link in it is the fastest way to see where your parcel is.
If you have your tracking number
Paste it into 17TRACK. It reads almost every carrier worldwide, including the ones that handle the overseas leg of international post, and it will usually show more detail than the carrier's own site.
If your tracking has not updated in a few days
That is normal and not a sign anything has gone wrong. Parcels posted internationally often go quiet after the first scan and stay quiet until they reach your country, at which point several days of movement appear at once. Give it a week before worrying.
If you cannot find your tracking email
Check your spam and promotions folders first, then email support@noreya.co with the name and email address you ordered under. We will look it up and resend it.
If your order is late
Most orders arrive within 5 to 11 business days of dispatch, so roughly one to two weeks from the day you ordered. If you are past that window, send us your order number and we will chase the carrier ourselves rather than asking you to do it. Full timings are on our shipping policy.
Anything else about a delivery, just email support@noreya.co. We reply within one business day, Monday to Friday.