FAQs

Short answers to the things people ask us most. If yours is not here, email support@noreya.co and you will hear back within one business day.

How long will my order take to arrive?

Orders are picked and dispatched within 1 to 3 business days, and most then arrive within 5 to 11 business days. All in, allow roughly one to two weeks from the day you order. These are estimates rather than promises — a minority of parcels take longer depending on your location and local postal service. Full detail is on our shipping policy.

Where do my orders ship from?

We are online only and hold our stock in partner warehouses overseas, which post direct to you. That is how we keep prices well below showroom level, and it is also why delivery takes one to two weeks rather than two days. We would rather tell you that up front than surprise you after you have paid.

How much does delivery cost?

Nothing. Delivery is free on every order to the United States and Canada, with no minimum and nothing added at checkout.

How do I track my order?

A tracking number is emailed to you as soon as your parcel is dispatched. Allow a few days for the first scan to appear — tracking on international post often stays quiet until the parcel reaches your country, which is normal and not a sign anything has gone wrong. If your tracking has not moved in over a week, send us your order number and we will chase it.

Will I pay customs or import duties?

Usually not, but it is possible. Because parcels are posted from overseas they can be subject to customs processing, import duty or local tax. Those charges are set by your own government rather than by us, and they are the customer's responsibility. In practice most orders at our price points clear without any charge.

What is your return policy?

You have 30 days from delivery. If a piece arrives damaged or faulty, or it simply is not right in the room, email us and we will sort it out. Where the fault is ours we cover the cost of putting it right. Items need to be in their original condition and packaging. Full terms are on our returns page.

How do refunds work?

Once your return is approved we issue the refund to your original payment method. Our side takes 1 to 2 business days; your bank or card issuer then typically takes a further 3 to 10 business days to show it on your statement. We will email you when the refund is sent.

Can I change or cancel my order?

Yes, if you are quick. Email us as soon as possible and we will change or cancel the order at no charge as long as it has not been dispatched — realistically that means within the first day or so. After dispatch we cannot reroute or recall a parcel, but you can still return it under the 30-day policy.

What payment methods do you accept?

All major credit and debit cards — Visa, Mastercard, American Express and Discover — plus Shop Pay, Apple Pay and Google Pay. Checkout runs on Shopify Payments, so your card details go straight to Shopify's PCI-compliant processor and are never stored by us.

What are the products actually like?

Honest answer: we are a curated store, not a manufacturer. We choose pieces, check them, describe and photograph them properly, and take them off the site when they do not hold up. Every listing gives real dimensions, materials and bulb or power requirements — please check those against your space before ordering, as the most common reason for a return is a light that is a different size than someone pictured. If you are unsure whether something will suit your room, email us and we will tell you straight.