Return Policy

We want you to be happy with what you ordered. If something is not right, here is exactly how it works.

Your 30 day window

You have 30 days from the day your order arrives to ask for a return. Items need to be unused, in the condition you received them, and in their original packaging.

How to start a return

Email support@noreya.co with your order number and a short note about what you would like to send back. We will reply with a return address and instructions.

Please do not post anything back before you hear from us. Parcels sent without instructions can go to the wrong place and we may not be able to refund them.

Who pays return postage

If you have simply changed your mind, you cover the cost of return postage. We recommend a tracked service, because we can only refund items that actually reach us.

If the item is faulty, damaged in transit, or not what you ordered, we cover everything. Email us within 30 days with a photo and we will send a replacement or refund you in full. In most of those cases we will not ask you to post anything back at all.

Refunds

Once your return reaches us and we have checked it, we will email you and refund your original payment method within 10 business days. Depending on your bank or card issuer it can take a few more days to show on your statement.

Delivery is free on every order, so there is no shipping cost to deduct from your refund.

What we cannot accept back

Anything that has been used, installed, assembled or damaged after delivery, and anything sent back without contacting us first.

Cancelling an order

You can cancel for a full refund any time before your order is dispatched, which is usually within 1 to 3 business days of ordering. Email us as soon as you can and we will stop it if it has not already gone.

If your order never arrives

Delivery normally takes 5 to 11 business days after dispatch. If it has been more than 30 days since you ordered and nothing has turned up, email us and we will either send it again or refund you in full. You will not be left out of pocket for a parcel that did not arrive.